Live4d Privacy Policy — Malaysian User Data Protection
This policy explains how live4d collects, stores, uses, and protects your personal information when you use our platform.
Effective date: 1 January 2026. This policy is subject to amendment from time to time.
1. Types of Information We Collect
When you register or use the live4d platform, we collect certain categories of information necessary to operate our services safely and efficiently. This information is organised into the following categories:
Full name, date of birth, email address, phone number and password you registered with when opening your account.
Deposit and withdrawal method details in MYR (RM), such as bank account numbers or e-wallets used for transactions.
Device type, operating system, browser model, IP address, screen resolution and other technical data automatically transmitted when you browse the platform.
In-platform activity records — games played, bets placed, login sessions, and financial transaction history.
2. How Your Information Is Used
Live4d uses the information we collect solely for legitimate purposes directly related to operating the platform. We do not use your data for undisclosed purposes without your consent.
Platform Operation Purposes
- Verifying your identity and account credentials
- Processing deposits and withdrawals in MYR accurately
- Providing access to platform games and services
- Detecting and preventing fraud or account abuse
Communication & Improvement Purposes
- Sending account notifications, transaction confirmations and security information
- Notifying you of promotions and bonuses relevant to your account
- Improving user experience based on usage patterns
- Complying with applicable legal and regulatory requirements
4. Data Storage, Security & Sharing
Your Data Security
Live4d implements robust technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These include SSL encryption for all connections to the platform, password storage in an irreversible hashed format, and strict internal access controls.
Your payment information in MYR is processed through payment processors that comply with industry security standards. live4d does not store full card numbers or sensitive payment details on our servers.
Sharing with Third Parties
Live4d does not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent. We only share your data in the following limited circumstances:
- Payment processors required to carry out MYR deposit and withdrawal transactions
- Technical infrastructure service providers bound by confidentiality agreements
- Relevant authorities where required by applicable Malaysian law
5. User Rights & How to Contact Us
As a live4d platform user, you have the following rights regarding your personal data. To exercise any of these rights, please get in touch with our support team.
- Right of Access
- You have the right to request a copy of the personal information we hold about you, including your account history and transaction records.
- Right to Rectification
- If your information is inaccurate or out of date, you may request a correction through the account portal or by contacting support.
- Right to Erasure
- You may request account closure and deletion of your personal data, subject to any legal record-keeping obligations that may apply.
- Right to Object
- You have the right to object to the processing of your data for specific purposes, including marketing communications.
For any enquiries regarding this Privacy Policy or to exercise the rights listed above, please contact us at: [email protected]
You may also refer to our FAQ page for answers to frequently asked questions about privacy and account security.
Privacy Policy Amendment
Live4d reserves the right to update this Privacy Policy at any time. Any changes will be published on this page with a new effective date. Continued use of the platform after changes are made constitutes acceptance of the updated policy.
We encourage you to review this page periodically to stay informed about how we handle your personal data.
Questions About Your Privacy?
Visit our FAQ page or contact live4d customer support for any questions relating to personal data and account security.